Refund policy
RETURN AND REFUND POLICY
Because each UPLIT item is produced after an order is placed, we do not generally accept returns or exchanges for change of mind, buyer’s remorse, or selection of the wrong size, except where required by applicable law. Please review the product description and size guide carefully before ordering.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. Contact us within 30 days of delivery if your item is damaged, defective, misprinted, or different from what you ordered.
Email jeremy@uplit.shop and include:
- Your order number
- A description of the problem
- Clear photographs of the item
- Photographs of the packaging when relevant
If the claim is approved, we will provide a replacement or refund at no additional cost.
ORDER CANCELLATIONS
Contact us as soon as possible if you need to cancel an order. Because fulfillment may begin shortly after an order is placed, cancellation is not guaranteed once production has started.
Any cancellation rights required by applicable law remain unaffected.
SIZE AND FIT
We do not generally offer returns or exchanges because the wrong size was ordered, except where required by law. Measurements and fit information are available in the product’s Size Guide.
RETURNS REQUIRED BY LAW
Customers in the European Union, European Economic Area, United Kingdom, or another jurisdiction with mandatory withdrawal rights may exercise those rights within the legally required period.
Where a 14-day right of withdrawal applies, you must notify us within 14 days after receiving your order. Returned merchandise must be unworn, unwashed, unused, and in its original condition.
Unless the item is defective, damaged, or incorrect, the customer is responsible for return-shipping costs. Personalized or specially customized goods may be excluded from withdrawal rights where permitted by law.
RETURN AUTHORIZATION
Contact jeremy@uplit.shop before returning any item. Returns sent without prior authorization may not be accepted.
Do not send merchandise to the address printed on the shipping package or to our business mailing address unless we provide specific return instructions.
REFUNDS
Approved refunds are issued to the original payment method. Please allow time for your bank or payment provider to process the refund after Shopify confirms it.
Original expedited-shipping charges are not refundable unless required by law. Where applicable law requires reimbursement of standard outbound delivery costs, those costs will be included.
NON-RETURNABLE CONDITION
Except where required by law, we cannot accept items that have been:
- Worn or washed
- Altered or damaged after delivery
- Returned without authorization
- Personalized or specially customized
CONTACT
Questions about returns, refunds, or cancellations may be sent to:
UPLIT LLC
jeremy@uplit.shop
This policy does not limit any mandatory consumer rights provided by applicable law.