Shipping policy

ORDER PROCESSING

UPLIT products are made to order. After payment is authorized, your order is sent to production before it can be shipped.

Production times vary based on the product, order volume, fulfillment location, and availability. Any delivery estimate shown during checkout includes estimated production and transit time but is not a guaranteed delivery date.

SHIPPING RATES

Available shipping methods and charges are displayed during checkout based on the products in your cart and the delivery destination.

Shipping charges may vary by country, region, order size, and service level. Any expedited option applies to carrier transit after production and does not necessarily shorten the production period.

DELIVERY ESTIMATES

Delivery estimates are provided in good faith but are not guarantees. Orders may be delayed by circumstances outside our reasonable control, including:

Carrier disruptions
Customs processing
Severe weather
Peak-season volume
Incorrect or incomplete addresses
Product or facility availability
Local delivery restrictions

UPLIT is not responsible for carrier or customs delays, but we will assist when reasonably possible.

TRACKING

When tracking is available, you will receive a shipping-confirmation email containing the tracking information.

Tracking may take time to update after a label is created. Some international shipping services provide limited tracking after a shipment leaves its origin country.

MULTIPLE SHIPMENTS

Products may be fulfilled from different facilities. An order containing multiple items may arrive in separate packages and on different dates.

You will not be charged additional shipping solely because we divide an order into multiple fulfillment shipments.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact jeremy@uplit.shop immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after production or fulfillment has begun.

If an order is returned, delayed, lost, or requires reshipment because the address supplied was incorrect or incomplete, additional shipping charges may apply where permitted by law.

INTERNATIONAL SHIPPING

UPLIT ships to supported international destinations. Availability depends on carrier service, product restrictions, and the capabilities of our fulfillment providers.

International orders may be subject to customs inspections, import taxes, duties, brokerage charges, or other fees.

When taxes or duties are collected during checkout, they will be shown as part of the order total. Charges not collected at checkout may be assessed by the destination country and are generally the customer’s responsibility, unless applicable law requires otherwise.

We cannot control customs decisions or processing times.

DELIVERY PROBLEMS

If tracking shows an order as delivered but you cannot locate it, please:

Check the delivery address on the order
Check nearby entrances, mailrooms, parcel lockers, and safe locations
Ask household members, neighbors, or building staff
Contact the carrier shown in the tracking information

After completing these steps, contact jeremy@uplit.shop with your order number and tracking information.

LOST OR DAMAGED SHIPMENTS

For damaged shipments, include photographs of:

The item
The packaging
The shipping label
The damaged area

Claims are reviewed according to the available tracking information, carrier requirements, fulfillment records, and applicable law.

UNCLAIMED OR RETURNED SHIPMENTS

Orders that are refused, unclaimed, or returned by the carrier may require additional shipping charges before they can be sent again.

Do not send returns to the address printed on the shipping package or to our business mailing address unless we provide specific return instructions.

Returns and refunds are governed by our Return and Refund Policy.

CONTACT

Questions regarding shipping or delivery may be sent to:

UPLIT LLC
jeremy@uplit.shop

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